That is GREAT but

We had the honour of hosting Marshall Goldsmith at the Asia HRD Congress 2014 Kuala Lumpur recently. Marshall Goldsmith needs no introduction. The author of several best sellers including MOJO: How to Get It, How to Keep It, and How to Get It Back When You Lose It! Was in his usual form. I reproduce here one of his articles: "That Is Great, BUT…" The higher up you go in your organization, the more you need to make other people winners and not make your job about winning yourself. This is a hard concept for people who like to win to grasp. The more successful you become, the more helping others win is how you win! For those in leadership positions, this means closely monitoring how you hand out encouragement and how you “help” others improve. If you find yourself saying, “That is great…” and then dropping the other shoe with a tempering, “BUT” stop yourself before you speak. Take a breath and ask yourself if what you’re about to say is worth it. In most cases it isn’t. If you really want to succeed and encourage others to do the same, try stopping at “great!” This is a challenge even for those who have acknowledged they do this and think they are past it. Let me share a little story with you. A few years ago, I taught a class at a telecom headquarters. One of the men in my class mocked me when I mentioned this problem that so many of us have with “That is great, BUT…” He thought it was easy not to use the words. He was so sure of himself that he offered $100 for each time he used these words. I made a point of sitting with him during our lunch break. I asked him where he was from, and he replied Singapore. “Singapore? I said. “That’s a great city!” “Yea,” he replied, “it’s great, but…” He caught himself immediately, and reached into his pocket for cash, saying, “I just lost $100, didn’t I?” That’s how pervasive this urge to win can be. It creeps into our conversations even when the discussion is trivial, even when we should be hyperaware of our word choices, and even when it might cost us $100. That was a description of the lighter version of those possessing this bad habit. Those who have the more serious version are even more harmful and discouraging. We all know negative people. My wife calls them “negatrons”. These are people who are incapable of saying something positive or complimentary to any of your suggestions. Negativity is their default response. You could walk into their office with the cure for cancer and the first words out of their mouth would be, “Let me explain why that won’t work.” This is the telltale phrase of negativity. It’s emblematic of a need to share negative thoughts, even when they haven’t been solicited. “Let me explain why that won’t work,” is different from adding value—because no value is added. It’s the big, bad brother of “That is great, BUT…” because rather than hiding our negativity under the mask of agreement, it is pure unadulterated negativity under the guise of being helpful. As with “That is great, BUT…” we employ “Let me explain why that won’t work” to establish that our expertise or authority is superior to someone else’s. It doesn’t mean that what we say is correct or useful. It’s simply a way of inserting ourselves into a situation as chief arbiter or senior critic. If you think one or both of these phrases might be your mode of negative operandi, I’d advise you to monitor your statements the moment someone offers you a helpful suggestion. Paying attention to what you say in response to their ideas is a great indicator of how you come across to people. If you find yourself frequently saying, “That is great, BUT…” you know you need to take a breath, pay attention, and stop yourself at “great”!

Don Kirkpatrick passes away

Don Kirkpatrick This morning I heard news from Jim Kirkpatrick and Wendy Kirkpatrick, the son and daughter in law of legendary Don Kirkpatrick that Don has passed away at the age of 90. Truly a legend in the HRD Evaluation field. More importantly a fine man, a great human being. I had known Don for a long time if I remember it right in 1983. As a young kid I had chanced to see a brochure of his programme in my mentor and Malaysian HR Guru, the late Sam Abishegam's office. I wrote to him an air mail letter inviting him to Malaysia. Next thing I knew, he and his wife Fern were here in Malaysia. We worked with some great companies: Mobil, Genting and so on. He was very much an American and I remember he espoused Republican values and he was so fond of the late Ronald Reagan. Even though I disagreed with many of his views, he grew fond of me. It was a joy talking to him and Fern. As a young graduate, he allowed me the trust to bring him here. I had no car; yet, he did not mind the hot Datsun taxi rides even though he was a legend used to very high class standards. We did not do much work but kept in touch. We brought him for Asia HRD Congress on a couple of occasions and did a little bit of work with Brunei Shell and other organisations but given his age, I was nervous to fly him all over the world. Again, while I did not attend very many of his workshops I continued to exchange ideas and he was a 'giver'- he believed knowledge belonged to the world. He was a religious person committed to moral principles. He made me feel good. Years later I had a wonderful opportunity to meet him more often. Based on his recommendation, we had his son Jim Kirkpatrick work for us in SMR USA. During the lst few years we exchanged the occasional Christmas and New Year greeting. A wonderful man who valued friendship more than money; one who made everyone comfortable and good. And a professional who contributed his four level Evaluatio

Dr. Marshall Goldsmith He was recognized in 2011 as the #1 leadership thinker in the world at the bi-annual Thinkers50 ceremony sponsored by the Harvard Business Review. He is the million-selling author of books, including the New York Times and Wall Street Journal bestsellers, MOJO and What Got You Here Won't Get You There – a WSJ #1 business book. His books have been translated into 28 languages and become bestsellers in ten countries. He will present a Master Class on June 9th at Asia HRDCongress 2014 and deliver the opening keynote on June 10th. For further details visit www.hrdcongress.com I have been captivated for years by his Feedforward instead of Feedback principle. Providing feedback has long been considered to be an essential skill for leaders. As they strive to achieve the goals of the organization, employees need to know how they are doing. They need to know if their performance is in line with what their leaders expect. But there is a fundamental problem with all types of feedback: it focuses on the past, on what has already occurred—not on the infinite variety of opportunities that can happen in the future. It is in this context I found his Feedforward exceptionally useful. Feedforward helps people envision and focus on a positive future, not a failed past. Athletes are often trained using feedforward. Racecar drivers are taught to, “Look at the road ahead, not at the wall.” By giving people ideas on how they can be even more successful (as opposed to visualizing a failed past), we can increase their chances of achieving this success in the future. It can be more productive to help people learn to be “right,” than prove they were “wrong.” People do not take feedforward as personally as feedback. In theory, constructive feedback is supposed to “focus on the performance, not the person”. In practice, almost all feedback is taken personally (no matter how it is delivered). Feedforward is based on the assumption that the receiver of suggestions can make positive changes in the future. Feedforward can cover almost all of the same “material” as feedback. Feedforward tends to be much faster and more efficient than feedback. In summary, he says his intent is not to imply that leaders should never give feedback or that performance appraisals should be abandoned. The intent is to show how feedforward can often be preferable to feedback in day-to-day interactions. Quality communication—between and among people at all levels and every department and division—is the glue that holds organizations together. By using feedforward—and by encouraging others to use it—leaders can dramatically improve the quality of communication in their organizations, ensuring that the right message is conveyed, and that those who receive it are receptive to its content. The result is a much more dynamic, much more open organization—one whose employees focus on the promise of the future rather than dwelling on the mistakes of the past. To register for Asia HRDCongress please email neena@smrhrgroup.com or visit www.hrdcongress.com

Employee Productivity

Improving employee productivity with Social Tools Success Factors has released a white paper on improving employee productivity with social tools. As the paper outlines - these days you'll notice an emerging trend - tech-savvy 'millennials' are becoming an ever greater percentage of the workforce. And, as millennials fill more cubicles and offices, the corporate culture is changing rapidly. While these changes can create roadblocks for human resources professionals, they also present a unique opportunity to implement solutions that increase the productivity of everyone and the profitability of your company. The whitepaper outlines your roadmap to navigating - and benefiting from - the changing face of your global workforce. To download the paper visit http://www.workforce.com/roadmaps/515-learning-development/520-do/19922-improving-employee-productivity-with-social-tools For more information on how we can help you improve productivity with social tools email murali@smrhrgroup.com

Thought it was time for me to go and passion gets you not too far. This article is a real good one. http://www.linkedin.com/today/post/article/20131024075342-42592294-can-founders-let-go-what-love-s-got-to-do-with-leadership?trk=tod-home-art-list-large_0

Budget Comments Kuala Lumpur, 25th October 2013 I like and love the strategic thrust on Inculcating Excellence in Human Capital in this year's Malaysian budget. Thank You Mr. Prime Minister. While there are some who would have preferred greater development expenditure and lower operating expenditure, some would even prefer a lower % deficit of the GDP, I think the budget has focussed on a key priority area: Human Capital, to improve the long term well being of the nation and our competitiveness. There are no short cuts to success. Education receives 21% of the budget. The commitment to implementing the Education blueprint and improving standards of English and upholding the importance of the National Language, emphasis on Entrepreneur development, supporting employers on the Minimum Wage Policy, the setting up for a private retirement scheme are positive initiatives. RM 400 million from the Human Resources Development Fund for employers for training, 330 million for Skills Training, Tax benefits for Flexible work arrangements, RM 100 million training allocation for the Indian community and 20 million for rural programmes are welcome at this point of time in the global economy.

Leadership & Innovation Leadership is all about inspiring and motivating employees. Motivated employees help organisations succeed as they are more productive than those who are non - motivated. The challenge with motivating employees is that it looks different for every person and every leader. There is a huge amount of information on leading stars. The same cannot be said of leading B players, the average performers who for some reason have not yet made an impact on the organisation. Yet, the B Players are the heart and soul of an organisation. They need continuous feedback from the manager to keep growing and keep contributing but herein lies the challenge. Managers find time to be a scare commodity. Two questions: how does the Manager find time and how do we give constructive feedback with the goal of inspiring the B player. Managers need to allocate a chunk of time on a weekly or fortnightly basis to pause, reflect and talk to colleagues. Professor Groysberg highlights the power of informal but purposeful conversations. The earlier a manager recognises that this is not an interruption to his or her own productivity, it is better for an organisation. And, how do we give constructive feedback. Relationships between people are gossamer threads connecting people and when feedback is perceived as critical and unhelpful, it burns of the gossamer threads. Constructive feedback is going beyond complimentary feedback and criticism. It is often considered an art because it involves insight into want to say and what not to say. Seeking the willingness of the B player to receive feedback and preserving the relationship after the feedback session is important yet the ‘conversation’ has to be forthright and crucial to be a game changer. It is indeed both an art and science. Ken Blanchard talked about one minute goals, praises and reprimands.